Our health guarantee begins long before your puppy is even born. Each of our breeding dogs is screened for hereditary and genetic conditions known to affect the Basenji breed. This includes testing for Fanconi Syndrome, Progressive Retinal Atrophy (PRA), hip health, and other breed-specific concerns. We only pair dogs that meet our high standards in both health and temperament, because we believe every pup deserves the best start in life—physically, emotionally, and behaviorally.

All puppies are thoroughly examined by a licensed veterinarian before they are placed in their new homes. They receive age-appropriate vaccinations, are dewormed on a regular schedule, and are microchipped for added peace of mind. You’ll receive a full veterinary record, including vaccine history, deworming dates, microchip ID, and a clean bill of health signed by our vet. We also include a signed copy of our health guarantee, which outlines your puppy’s protection against any life-threatening congenital or hereditary condition for the first year of life.

Our guarantee is not just a piece of paper—it’s a reflection of our breeding ethics and our belief in long-term well-being. If, within the first year, your puppy is diagnosed with a congenital or hereditary issue that severely impacts quality of life, we will work with you to explore the best solution—whether it’s a full refund, a replacement puppy from a future litter, or financial support with treatment. Our goal is to stand by you, not abandon you in difficult moments.

We also believe in prevention. That’s why we offer each new puppy owner advice on nutrition, exercise, mental stimulation, training, and preventive veterinary care. We want your Basenji to thrive in your home, not just survive. And if questions come up—as they often do—we're always just a message or call away. We don’t disappear after your puppy is delivered. Our door stays open.

When it comes to shipping your puppy, we know that safety and comfort are non-negotiable. We offer both ground and air transportation options depending on your location, weather conditions, and your puppy’s age. Every travel plan is customized to your puppy’s specific needs. We never ship our puppies through cargo or commercial freight lines without proper monitoring. Our most preferred method is using a trusted pet nanny who hand-delivers your puppy to your nearest airport, riding with them in-cabin to reduce stress and ensure hands-on care throughout the journey.

If ground transportation is a better fit for your situation, we work with experienced, licensed ground transporters who specialize in pet delivery. These drivers are trained to care for young puppies during transit, offering clean rest stops, food, water, and plenty of love along the way. Your puppy will travel in a climate-controlled, sanitized environment and will never be left unattended. We provide regular updates, including photos and GPS tracking when available, so you’re never left in the dark.

Before any puppy leaves for their new home, we make sure you are completely prepared. That includes a detailed care package with starter food, feeding schedule, transition instructions, helpful tips, and a familiar toy or blanket that carries the scent of home—something we’ve found to be very comforting during the adjustment period. Our goal is to make your new beginning as smooth as possible, both for you and for your puppy.

Shipping costs vary based on distance, method, and delivery time, but we always work transparently and communicate every step of the process. You’ll know exactly when to expect your puppy, who will be delivering them, and how to reach them during transport. We never rush this part of the process, because we believe safe arrival is worth a little patience.

At Basenji Bite Lovers Home , we treat each puppy as if they were staying with us forever. That means we don’t cut corners on health or care, and we don’t take the trust you place in us for granted. We know that choosing a puppy is a heart decision, and it’s our job to honor that with integrity, compassion, and a lifelong commitment to every Basenji we raise.

When you welcome a puppy from Basenji Bite Lovers Home into your life, you’re not just gaining a loyal companion you’re becoming part of our extended family. And like family, we’re here when it matters most. From the first tail wag to the final delivery, we ensure that every moment is handled with love.